Nobody Will Topple Google Search
In last week’s podcast we talked a little about company lifecycles and how a company’s dominance will ebb and flow, with competitors sprouting up taking advantage of the veteran company’s weaknesses. I made the bold statement that Google’s dominance in search can never be beaten, so here are my expanded thoughts on that.
Scale
A few years ago I read a technical paper written by a Google engineer, and in that paper it was revealed that at any given time, Google has a full cache of the entire Internet in RAM of its server array. That’s how it calculates Pagerank so quickly, giving results for any query on the planet in an instant. The Pagerank algorithm is based on many factors, one of which is the recursive analysis of links pointing into a particular site, all of the links linking into that linking site, and then on down the line. The Google platform is made up of over a half million of cheap PCs, where their power lies not in their processor but in the customized operating systems and distributed software that they all run. No one has a larger cache of Internet pages than Google, and no one offers a search mechanism that’s faster than Google. If a company started fresh and dedicated all their time to producing a more flexible and efficient network of computers, it could take a few years (and perhaps hundreds of millions of dollars) to do it, and by then Google would be a few years ahead of them since they’re growing their server network and improving their platform server every day. Since we’re talking about search here, and “better search” means 1) more searchable pages, and 2) a better/faster algorithm to find data, the sheer size of Google’s computing facilities is daunting and insurmountable.
Quality
Since no search engine can compete with Google on quantity of searchable pages, they resort to competing on search quality. Ask’s new advertising campaign focuses on their new and improved algorithm that purportedly offers “better” results than Google. The problem is that this idea of “better” cannot really be defined since people are generally happy with Google’s search results (if they weren’t, then they’d go somewhere else, and few people do) so it’s difficult to put a finger on what would make them better, if anything. Companies have experimented with adding images and videos to search results, but the trouble is that if anyone comes out with a good idea, Google can just add the same feature and there goes the competitive advantage. When someone is searching for something on the Web, they generally don’t read past the first few results, and the problem for Google competitors is that Google’s first page of results is very good.
Mahalo is a new company that is attacking search from a different perspective, and they have their own take on what “quality” results are. They have thousands of human-edited “results pages” for users’ most-searched items, and have a lot of good meta information on these pages so they’re more than just a list of links. Jason Calacanis is going after Google by trying to boost the quality of search results, but the problem is that no one will find these gems of pages if Google doesn’t rank them high enough on their own search engine.
Resources
To compete with Google you need billions of dollars and the smartest engineers on the planet. Only a few companies have this (Microsoft, Yahoo!, etc.) and they haven’t taken down the giant yet. Microsoft isn’t focusing much on search these days, but Yahoo! still is, ever since Google overtook them in the search world. Yahoo! is splintered at its core, with so many different services and content sites that it seems they’re not able to pull all their resources into one specific thing in order to excel. That’s the trouble with competing with Google, search is their core service that powers all their revenue (search for a term, get AdWords; click on a page, see AdSense) so they will never be short on resources devoted to search. Their search algorithm and the architecture on which it runs is their bread and butter, and everyone knows it. Microsoft is a software company, Yahoo! is a content portal (or something, what is Yahoo… really?), and Google is search. A company would have to put the full weight of its resources into developing search for them to be competitive, and even then it should be known that Google has over a decade of search technology under its belt and has a monster lead in the industry, and they’re still growing.
The only reason why Google search’s dominance could wane is if they self-destruct internally and cause it to happen.
Scrivs # —
This is where I believe you have a misconception of search. One of the reasons Google got to where it is at is because people saw better search results from Google than other places. Even the major portals (MSN/Yahoo) realized this and for a brief period of time powered their own search engines with Google tech.
With that in mind I do think it is false to assume that “better search” wouldn’t register in the minds of people.
The arguments you make here are the same arguments you could make for any huge company that eventually gets knocked off their pedestal. You could have written this in ‘98 about Yahoo and people would have agreed with you. Would you have said back then that a company would need billions of dollars and the smartest engineers on the planet to compete with them?
As I said in the podcast the next company to topple Google (and it will happen because nobody stays on top forever) will do search differently in a way that we probably can’t even imagine right now. Can anyone top Google just by being Google? I don’t see it happening, but Google didn’t top Yahoo by being Yahoo.
Chad # —
Hey fellas,
The idea that Google created a “better search” (i.e., a search that yielded more relevant results) was what got Google off the ground early on. The reason they were able to over take Yahoo and MSN over the long run (only a couple years in the IT world) was not because they had a superior search algorithm, but rather their attention to usability issues (i.e., human computer interaction and interface design).
Today Yahoo, Google and MSN all return similar (if not identical) results for the majority of search phrases people key in. Thus it is not the results that separate these three anymore but rather various usability variables to which Google clearly dominates. Google was the first company to treat search as its core business and not a feature (as stated by Paul earlier).
Case and point: My mother (who I actually eye-tracked)
Went to Yahoo.com to try and perform a web search. Naturally, her focal point upon page load was in the center of the screen. Her natural behavior was to ignor onscreen web areas such as headers, footers and banner ads. Yahoo - “conviently” places its search at the top of the page, in the header - out of mom’s natural viewing relm and we watched as it took her a couple seconds to find the search. The page load time (on mom’s 56K connection) was significantly slower as were the search results returned.
It wasn’t the results that made the difference in mom’s experience (as both search engines returned similar results) but the user experience! My mom was able to accomplish her search objective nearly 200% faster on Google. When Google loaded her focal point was naturally right on the search box, page loaded quickly even on the slowest of connections and results were revelant and fast - completing the user experience.
I see sites like Ask.com advertising how much more they can fit on the screen and then saying at the end of the ad “or does your search engine just do this…..” with a picture of simple text links yielded by Google. It continues to amaze me how many companies fail to put as much importance on usability and user experience as they do on the raw technological side of things. Until they figure this out, you can expect to see more web startups fail (despite having put together really “cool” things) and Google’s 172 Billion dollar market cap continue to grow and dominate those whom fail to see the importance of the end user experience.
I could go on and on (I have a whole thesis on this stuff) but I don’t want to bore ya
Mike Rundle # —
Well just like I can’t predict when the flying car will hit us, I can’t predict what it would take to change the entire way we search on the Web. When Riya launched with the facial recognition technology a lot of people said they would change the game but so far they haven’t, so who knows.
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